Telemedicine at Custom Care Pharmacy: Click and you can see a doctor now

Custom Care Pharmacy is the only location in Markham providing telemedicine walk-in medical service. 

Patients can ask an Ontario licensed medical doctor for a prescription through a computer monitor in our exam room, using a secured 2-way videoconferencing technology.

Because there are over 30 medical doctors accessible through telemedicine, the wait time to talk to a doctor is only a few minutes. 

This program is funded by the Ontario government. All you need to do is to bring your health card to see a doctor. 

If you are not an Ontario resident, you may see the doctor for a fee. This payment will be collected at the pharmacy on behalf of the telemedicine doctor.  

What is Telemedicine? 

The Ontario Telemedicine Network (OTN) is one of the largest telemedicine networks in the world. This technology is being used in every hospital and hundreds of clinics across Ontario. 

OTN’s first application for emergency care, telestroke, is a success story. For eight years, the first-of-its-kind telemedicine application provides emergency physicians in the hospital with immediate access via video to neurologists with expertise in stroke care who can assess and treat patients experiencing acute stroke.

Using innovative technology, OTN streamlines the health care process, while also expanding the way knowledge is shared and how the medical professionals interacts with each other and with patients.  

As an independent, not-for-profit organization, OTN is funded by the Government of Ontario. You can read more about the Ontario Telemedicine Network by clicking on the following link: https://otn.ca/en/about-us

What kind of prescription can I ask for? 

If the over-the-counter treatment is not relieving your symptoms, you may ask the doctor for a more effective prescription medication or for one that is covered by your benefit plan. Here are some common examples: 

If you have seasonal allergy symptoms (such as itchy and watery eyes, stuff nose) and they are not relieved by over-the-counter products, you can ask the telemedicine doctor for a prescription treatment to relieve those symptoms. 

If you need treatment for cold sores, you can ask the telemedicine doctor to prescribe a cold sore ointment to prevent and reduce the blistering lesion on your lip. 

Pink eye (infective conjunctivitis) are very common in kids, you can ask the telemedicine doctor to prescribe an antibiotic eye drop to treat the infection right away. 

For minor skin conditions, such as rash, insect bites, athlete's foot, minor burn, etc., you can ask the telemedicine doctor to prescribe an ointment or cream to treat these conditions more effectively. 

You can also ask the telemedicine doctor for a prescription treatment for acne, impetigo, canker sores, just to name a few examples. 

The telemedicine doctor can also help you renew your prescription medication . So if you run out of your medication and your family doctor is not available to renew it, you can ask the telemedicine doctor to renew the prescription for you. However, no narcotic and controlled drugs are permitted.

What if I want to see a doctor in person? 

Dr. Hang Cheng is an Ontario licensed medical doctor that will see walk-in patients on Tuesday, Wednesday and Friday, from 10am to 7pm. His clinic is located right beside Custom Care Pharmacy. 

The telemedicine walk in service is available inside Custom Care Pharmacy on Monday and Thursday from 9:30am to 8pm and Saturday from 9:30am to 2pm.

Upcoming event at Custom Care Pharmacy:

On Sunday August 30th, from 2pm to 4pm, 

Custom Care Pharmacy is hosting a patient seminar to discuss weight management to prevent the "3 highs" of high blood pressure, high blood sugar and high cholesterol.

** Famous Chef Daniel Verati, the author of "My Ideal Recipes"   will be coming to do a healthy low carb, low fat cooking demonstration for us!**

Please RSVP soon by calling us at 905-305-0111